Terms of Service

1. Acceptance of Terms

By accessing or using EnrichQL ("we," "our," or "us"), you ("User") agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not access our service. EnrichQL is a B2B SaaS platform that provides AI-powered investor discovery services for startup founders, using publicly available data from investor directories and LinkedIn combined with AI enrichment.

2. Description of Service

EnrichQL provides the following services:

• Investor Discovery: Automated retrieval of publicly accessible investor profiles from open VC databases and LinkedIn based on your startup's profile and search criteria.
• AI Analysis: Machine learning-based match scoring, investor-startup alignment analysis, and outreach strategy generation using Google's Gemma 4 AI model.
• Data Export: CSV export of verified investor leads with contact intelligence and personalized email drafts.

3. Acceptable Use

Our service retrieves publicly available investor information to facilitate legitimate fundraising activities. You agree to use this data responsibly, professionally, and in full compliance with all applicable laws, including GDPR, CCPA, CAN-SPAM, and any other anti-spam regulations applicable to your jurisdiction.

You agree not to:

• Use our service for illegal, harmful, harassing, discriminatory, or abusive activities.
• Send unsolicited commercial emails (spam) using generated outreach content without complying with applicable anti-spam laws and obtaining appropriate consent.
• Misrepresent yourself, your company, or your product to investors using data obtained from our platform.
• Attempt to reverse-engineer, scrape, exploit, or circumvent our infrastructure, APIs, rate limits, or proprietary algorithms.
• Share your account credentials, resell, sublicense, or white-label access to our platform without prior written permission.
• Use automated tools, bots, or scripts to abuse our platform beyond normal usage patterns.
• Use investor data retrieved through our platform to build competing products or data products.
• Contact investors retrieved through our platform for any purpose other than legitimate startup fundraising.

4. Data Accuracy Disclaimer

You acknowledge and agree that:

• Investor data retrieved from multi-source databases and LinkedIn is publicly available information that we do not own, control, or guarantee the accuracy of.
• AI-generated content (match scores, outreach emails, alignment analyses) is produced by third-party AI models and may contain inaccuracies, hallucinations, or outdated information. Always verify independently before outreach.
• We do not guarantee investor contact details, current firm affiliation, active investment status, or willingness to receive solicitations.
• You are solely responsible for verifying the accuracy of investor data and for how you use generated outreach materials.
• EnrichQL is a discovery and research tool — we do not facilitate introductions, represent investors, or guarantee any fundraising outcomes.

5. Payments, Credits & Billing

All payments are processed securely via our Merchant of Record, Creem.io. By purchasing credits or a subscription plan, you agree to their payment terms.

Investor Leads (Credits): Each verified investor lead costs 1 credit ($1). Credits are deducted at the time your search completes. If fewer leads are found than you reserved, unused credits are automatically refunded to your account.

Monthly Subscription Credits: Credits included in monthly subscription plans reset on your billing cycle date. Credits do not roll over to the following month unless explicitly stated in your plan description.

Refunds: Given upstream API and AI processing costs incurred per search, we offer refunds within 7 days of purchase if you have consumed less than 20% of your purchased credits and have not exported any data. Contact support@enrichql.com to request a refund. Refunds are granted at our discretion for documented technical failures caused by our platform.

6. Rate Limits & Fair Use

We impose rate limits to ensure fair usage, system stability, and to protect third-party data sources. Free-tier users receive 1 verified investor lead at signup. All users are subject to per-search and per-IP rate limits. We reserve the right to throttle, suspend, or restrict access for users who exceed reasonable usage patterns or attempt to circumvent rate limiting measures.

7. Intellectual Property

You retain ownership of all startup profile information you provide. EnrichQL retains ownership of its platform, proprietary pipeline architecture, AI enrichment logic, and all intellectual property related to the service. AI-generated content (outreach emails, analyses) is provided to you for your personal fundraising use only and may not be resold or licensed to third parties.

8. Account Termination

We may suspend or terminate your account immediately, without prior notice or refund, for violations of these Terms including but not limited to: abusive behavior toward investors, attempted exploitation of our infrastructure, fraudulent payments, use of the platform for non-fundraising commercial purposes, or any activities that harm other users, investors, or our services. You may delete your own account at any time via the Settings page or by contacting support.

9. Indemnification

You agree to indemnify, defend, and hold harmless EnrichQL, its directors, employees, contractors, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the service, (b) your violation of these Terms, (c) your violation of any rights of an investor or third party, or (d) any outreach communications you send using data obtained through our platform.

10. Limitation of Liability

To the fullest extent permitted by applicable law: EnrichQL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, failure to raise funding, or reputational harm, resulting from your use of or inability to use the service. Our total aggregate liability for any claims arising from these Terms or your use of the service shall not exceed the greater of (a) the total amount you paid to EnrichQL in the 3 months preceding the claim, or (b) $100 USD.

11. Disclaimer of Warranties

The service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy of investor data, availability of specific investor profiles, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that investor data will be complete or current.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the service shall first be attempted to be resolved through good-faith negotiation within 30 days of written notice. Failing that, disputes shall be resolved through binding arbitration under internationally recognized arbitration rules. Class action lawsuits are expressly waived to the extent permitted by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered users via email of any material changes at least 14 days before they take effect. Continued use of the service after the effective date of changes constitutes acceptance of the revised Terms. If you disagree with revised Terms, you may terminate your account before the effective date.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

15. Contact

For questions about these Terms, legal notices, or compliance inquiries, please contact us at support@enrichql.com. We aim to respond to all legal inquiries within 5 business days.